
Many thanks to the hotel staff for their responsiveness! Today is February 14th Valentine's Day, my wife is staying at this beautiful hotel. I mean, I'm in another part of Russia, but I definitely wanted to congratulate my beloved. I went to the website, and Tatiana answered me in the online consultant, saying that there was an opportunity to deliver a bouquet, and not just a bouquet, but a bouquet of flowers and berries! I was pleasantly surprised by the care and communication. Together, with the help of photos, we selected the best flowers, the bouquet turned out to be amazing! My wife is delighted, I am satisfied! I would like to express my gratitude to the staff for their responsiveness, understanding and willingness to help! It is immediately clear that the client is important to the hotel! Thank you, well done!